My Panel is displaying Offline?
You should still be able to use your keypad to control your system while you have this issue.
You will only be able to access your intruder alarm remotely via the app if your internet and your router (that the alarm is connected to) is working. We recommend that you double check that you can browse the internet on another device connected via a cable to the same broadband router as the alarm system. If you can’t please contact your ISP (internet service provider) so they can help you get up and running again.
Check the cable connecting your alarm panel to the broadband router has not been unplugged at the router. If it is, plug it back in, If its not we recommend disconnecting the ethernet cable at the router end then plug it back in (ensuring you hear the click)
If your alarm panel is not located near to your broadband router, you may be using a pair of powerline adapters (TP Link) to connect your panel to your broadband router through your mains electricity. If so, check that both of these TP link devices (see picture) are switched on (at the socket) and are powered up (showing 3 x green status LED lights). If they are not showing 3 green LED lights please down power both of them by unplugging them from the socket (there will be one near the main panel and one near the router) then wait 30 seconds before plugging them back in. It does not matter what order you unplug these or plug these back in.
Most TP-LINK powerline adapters we install have three LED lights which all need to be illuminated:
Top light – indicates power
Second light – indicates a powerline connection
Third light – indicates an ethernet connection
We also recommend doing a power cycle on your broadband router (domestic customers only) and the hub/switch that the panel is connected to.